Privacy Policy

1. Introduction

Stonely.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital memorial platform and related services.

By using Stonely.ai, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Account credentials
• Billing information (processed securely through Stripe)
• Profile information you choose to provide

Memorial Content

Content you upload to create memorials, including:

• Photos and videos
• Biographical information about the deceased
• Stories, memories, and tributes
• Contributions from visitors (with your approval)

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Usage data (pages visited, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Process payments and subscriptions
• Send you important notifications about your memorials
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third parties who help us operate our platform (hosting, payment processing, email delivery)
• Memorial Visitors: Content you make public on memorials will be visible to visitors based on your privacy settings
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Stripe

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Privacy Controls: Adjust memorial privacy settings

To exercise these rights, visit your Account Settings or contact us at privacy@stonely.ai.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Memorial content is retained indefinitely to preserve memories for future generations, unless you request deletion. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings, though some features may not function properly without them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@stonely.ai
• Support: support@stonely.ai