Question 1

What is Stonely.ai?

Accepted Answer

Stonely.ai is a digital memorial platform that allows you to create beautiful, lasting tributes for your loved ones. Each memorial comes with a unique QR code that can be placed on headstones, plaques, or keepsakes, allowing visitors to access photos, videos, stories, and memories from any smartphone.

Question 2

How do I create a memorial?

Accepted Answer

Creating a memorial is simple. Sign up for an account, click 'Create Memorial' from your dashboard, fill in the basic information about your loved one, and start adding photos, videos, and stories. You can customize the memorial's appearance and privacy settings at any time.

Question 3

What is a QR code memorial?

Accepted Answer

A QR code memorial is a unique code linked to your loved one's digital memorial page. When scanned with a smartphone camera, it instantly opens the memorial page. These codes can be engraved on headstones, printed on memorial cards, or attached to keepsakes.

Question 4

Do I need technical skills to create a memorial?

Accepted Answer

Not at all! Our platform is designed to be user-friendly for everyone. Simply follow the step-by-step process, and you'll have a beautiful memorial ready in minutes. Our support team is always available if you need help.

Question 5

Can I create multiple memorials?

Accepted Answer

Yes, you can create multiple memorials under one account. Each memorial is managed separately and can have its own unique settings, contributors, and QR code.

Question 6

How do I edit a memorial after creating it?

Accepted Answer

Go to your dashboard, find the memorial you want to edit, and click 'Edit'. From there, you can update the biography, add or remove media, change privacy settings, and customize the appearance.

Question 7

Can I add photos and videos?

Accepted Answer

Yes! You can upload unlimited photos and videos to each memorial. We support common image formats (JPG, PNG, GIF) and video formats (MP4, MOV). Videos can be up to 500MB each.

Question 8

How do I get my QR code?

Accepted Answer

After creating a memorial, go to the memorial's page and click on 'QR Code' in the menu. You can download the QR code in various sizes and formats, suitable for different applications like headstones, cards, or digital sharing.

Question 9

What are contributions?

Accepted Answer

Contributions are memories, stories, photos, or condolences submitted by visitors to a memorial. Family and friends can share their own experiences and help build a richer picture of your loved one's life.

Question 10

Who can view my memorial?

Accepted Answer

You control who sees your memorial. Choose from: Public (anyone with the link), Private (only you), or Password Protected (visitors need a password you provide).

Question 11

Is my data secure?

Accepted Answer

Yes, we take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and never sell your personal information. Your loved one's memories are safe with us.

Question 12

What subscription plans are available?

Accepted Answer

We offer flexible subscription options: Annual ($120/year) with cancel anytime flexibility, and Lifetime ($249 one-time) for permanent access. Both plans include unlimited memorials, photos, videos, and all premium features.

Question 13

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your billing page. Your memorial will remain active until the end of your billing period. After that, it will revert to the free plan with limited features.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We also support Apple Pay and Google Pay where available.

Help Center

Create Memorial

Contact Support

Privacy Policy

Getting Started

Managing Memorials

Contributions

Subscriptions & Billing

Privacy & Security

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